Return & Exchange

🔄 Returns & Exchanges

We want you to love your purchase! If you're not completely satisfied, we’re happy to help with a return or exchange.

📅 Return & Exchange Window

We accept returns or exchanges within 14 days of receiving your package.

✅ Conditions for Return/Exchange:

  • Items must be unused, unworn, and in original packaging

  • Tags and protective materials must be intact

  • Customer is responsible for return shipping costs, unless the item was incorrect or defective

🔁 How to Start a Return or Exchange:

  1. Contact us at info@pursefect.shop with your order number and reason for return.

  2. We’ll provide return instructions and address details.

  3. Once we receive and inspect your return, we’ll issue a refund or send the exchange.

❌ Non-Returnable Items:

  • Final sale or clearance items

  • Customized or personalized products